Refund policy

Refund Policy

• We offer refunds up to 48 hours prior to the event. 

   

Exceptions/Non-Refundable Event Purchases

If you need to cancel your ticket to the event after the 48 hours period due to unforeseen situations or emergencies, please email us at events@lightupk.com as all our refunds are assessed on a case-by-case basis. Simply provide us with the order detail (e.g. order number), your contact information (e.g. your name, phone number, address), and your reason for requesting the refund. Once your return request is received and approved we will refund you the amount to the original method of the payment. Please note it takes 3-7 business days for the payment to return to your account.

 

Exchanges

If you wish to exchange your event ticket to another event, please email us at events@lightupk.com. 

 

Further Information

Please note our refund policy may change from time to time, please refer to this page for the most up-to-date information.

 

Last updated: [June 2023]